Job Description

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At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job LevelNV-03The incumbent serves members and customers who require assistance with monetary and convenience transactions. He or she advises and assists members and customers in selecting and using automation solutions, and provides them with general information on Desjardins Group's service offer.General Information on the PositionCaisse Desjardins du Lac des Deux-Montagnes is located in the Lower Laurentians and serves 11, 235 members. We boast business volume of $721 million, of which $342 million in loans to individuals and businesses. Savings deposits total $379 million (on- and off-balance sheets). Our caisse has 29 employees at 2 service centre locations, and our market stands apart for its business development potential.Main ResponsibilitiesCarry out monetary and convenience transactions (e.g. deposits, withdrawals, Desjardins access cards, bill payments and bill management, account information and changes, personalized cheque orders, plans, direct deposits and withdrawals, certified cheques, drafts and money orders, automatic transfers, account statements). Verify and record supporting documents required to carry out transactions. As needed, process round-the-clock and ATM deposit envelopes.Advise and assist members in selecting and optimizing their use of various available tools, fostering autonomy and promoting automation (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services,, as well as additional channels such as the Student Service Centre and Desjardins Bank).Listen to members' and customers' needs in order to ensure their full satisfaction and identify sales opportunities, and, when appropriate, refer them to individuals who can meet their needs.Contribute to sales growth by taking part in various solicitation and referral activities.Ensure that all activities are completed in a timely fashion and in accordance with prescribed quality standards.Maintain the security of transactions and operations in accordance with current policies, practices and standards.Other working conditionsWorkplace : The work arrangement for the position is full-time on-site work #LI-OnsiteTemporary work: scheduled to end on June 1, 2023Number of jobs available : 2QualificationsHigh school diplômas in a related fieldA minimum of 2 years of relevant experiencePlease note that other combinaisons of qualifications and relevant experience may be consideredFor vacant positions available in Quebec, please note that knowledge of French is requiredSpecific knowledgeKnowledge of all counter and convenience products and servicesKnowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitorsKnowledge of integrating data into systemsKnowledge of security measures, legal framework and internal controlsUnderstanding of the philosophy and fundamentals of financial services cooperativesKnowledge of operating procedures related to convenience products and services and automated and assisted transactionsKnowledge of service standardsIndependent speaker, intermediate knowledge of EnglishDesjardins Cross-sector skillsAction oriented, Customer Focus, Differences, Nimble learningKey competencies for the jobCommunicates effectively, Interpersonal SavvyWork LocationCaisse Desjardins du Lac des Deux-MontagnesTrade UnionNon SyndiquéUnposting Date2022-08-18Job FamilyMember/client sales and service (FG)Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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