FINCA Nigeria Teller at FINCA International July, 2022

Job Description

  • Job Title Banking


Job Summary

  • FINCA Nigeria recruits ND Holders forTellerposition.

  • TheTellerposition reports to the Branch Operations Supervisor and the HeadTellerand will be responsible with collection of customerrsquo;s deposits and pay out of customerrsquo;s withdrawal and delivering superior customer experience in the process.

Essential Duties and Responsibilities

  • Provide warmth reception to all customer that enters the bank.

  • Provide required information on all FINCA products and services to customers

  • Direct customers to the relevant officers/offices.

  • Process customerrsquo;s transaction (deposits and withdrawals) in a timely and effective manner. Ensuring zero error.

  • Handle customerrsquo;s complaints and queries promptly and escalate if need be.

  • Ensures an orderly banking hall, where customers queues properly.


  • National Diploma in related field.

  • Fluency in English Language required.

  • Proficiency with computer and Microsoft Office Word, Excel and PowerPoint.

  • Good with figures and handling of cash.

Critical Competencies

  • Ethics - Treats people with respect; Keeps commitments; Inspire the trust of others; Upholds organizational values.

  • Problem Solving - Identify and resolves problems in a timely manner

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations listens and gets clarification, responds well to questions.

  • Organizational Support:Follows policies and procedures; Completes administrative tasks correctly and on time.

  • Planning and Organizing:Prioritizes and plans work activities; Uses time effectively.

  • Professionalism:Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibilities for own actions; Follows through on commitments.

  • Quantity:Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

  • Attendance/Punctually:Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Candidates Profile:

  • Effective in communication.

  • Willingness to work in any of FINCA Nigeria location.

  • Candidate must demonstrate strong organizational skills and ability to handle cash effectively.

  • Strong fit to FINCArsquo;s desired corporate culture and values; and commitment to promoting FINCArsquo;s Mission and Values.

  • Particularly, candidate must demonstrate high transparency and integrity.


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