FINCA Nigeria Teller at FINCA International July, 2022

Job Summary

• FINCA Nigeria recruits ND Holders forTellerposition.


• TheTellerposition reports to the Branch Operations Supervisor and the HeadTellerand will be responsible with collection of customerrsquo;s deposits and pay out of customerrsquo;s withdrawal and delivering superior customer experience in the process.

Essential Duties and Responsibilities

• Provide warmth reception to all customer that enters the bank.


• Provide required information on all FINCA products and services to customers


• Direct customers to the relevant officers/offices.


• Process customerrsquo;s transaction (deposits and withdrawals) in a timely and effective manner. Ensuring zero error.


• Handle customerrsquo;s complaints and queries promptly and escalate if need be.


• Ensures an orderly banking hall, where customers queues properly.

Qualifications

• National Diploma in related field.


• Fluency in English Language required.


• Proficiency with computer and Microsoft Office Word, Excel and PowerPoint.


• Good with figures and handling of cash.

Critical Competencies

• Ethics - Treats people with respect; Keeps commitments; Inspire the trust of others; Upholds organizational values.


• Problem Solving - Identify and resolves problems in a timely manner


• Oral Communication - Speaks clearly and persuasively in positive or negative situations listens and gets clarification, responds well to questions.


• Organizational Support:Follows policies and procedures; Completes administrative tasks correctly and on time.


• Planning and Organizing:Prioritizes and plans work activities; Uses time effectively.


• Professionalism:Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibilities for own actions; Follows through on commitments.


• Quantity:Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.


• Attendance/Punctually:Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Candidates Profile:

• Effective in communication.


• Willingness to work in any of FINCA Nigeria location.


• Candidate must demonstrate strong organizational skills and ability to handle cash effectively.


• Strong fit to FINCArsquo;s desired corporate culture and values; and commitment to promoting FINCArsquo;s Mission and Values.


• Particularly, candidate must demonstrate high transparency and integrity.