Field Sales Supervisor - Lagos - Nigeria

Job Description

  • Job Title Field Sales Supervisor


Job Summary

Are you driven by using the art of negotiation to influence an outcome? Explore an opportunity with our global FMCG organisation in Nigeria!

To be successful in the role you must:

Achieve set sales turnover in a given territory

Effectively manage sales staff to drive maximum product availibility

Key Responsibilities and Deliverables:

Achievement of Set Sales objectives

Direct all sales activities to maximise sales revenues

Ensure breakdown of Daily & Weekly agreed sales targets and communication of the same

Continous monitoring and evaluation of the weekly sales target

Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve set sales results that meet client objectives

Continually benchmark and optimise sales achievement processes against best practice

Ensure execution of the route to market retail program

Ensure sales volume growth through demand creation

Monitor and check quality of work produced by FSR and take corrective action when necessary

Ensure feet on street of the FSR team

Provide regular feedback to Field Sales Manager

Account management alignment

Ensure distributor management through working closely with distributors and other partners to meet and exceed sales growth targets

Ensure detailed sales target control

Address and follow-up all customer queries and problems

Stay abreast of the market and competitors

Meet client / customer and company performance standards and ensure subordinates do likewise


Operational excellence

Keep up to-date Joint Business plans (JBPs) and has at least quarterly business review sessions with client to unlock growth opportunities

Work closely with the client account teams to meet sales & growth targets

Keep up to date distributor contacts

Document and manage expenditures

Ensure effective and efficient management of Smollan assets including HHT devices

Ensure compliance of set regulations between FSR and distributor

Implement and maintain sales operational excellence, policies and procedures including standard operating procedures

Develop and maintain relevant database of FSR customers

Ensure accurate information is recorded and quality checked. Take corrective action where necessary

Conduct monthly and quarterly FSR RAG performance reviews

Submit daily & weekly reports to field sales manager

Keep abreast of new developments in the industry and communicate new developments to FSR and Sales Manager

Work closely with KD customer service department to ensure timely dispatch and delivery of customer orders

Agree on deliverables, scope and timelines with field sales managers

Effective People Management

Communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved

Ensure FSRs achieve key sales outputs as per goals set

Manage FSRs performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company and agreed standards, policies & procedures. Provide feedback to management

Allocate work to FSRs

Provide performance feedback to the FSRs

Identify training needs and communicate the same to L&D or HR

Manage and motivates sales teams through training and coaching in accordance with set company policies

Manage implementation and maintenance of the disciplinary code and grievance procedure

Conduct weekly FSR staff meetings

Continually provide feedback at all levels

Liaise with HR department regarding all problems and enquiries relating to the payment of sales staff


Effective Team & Self-Management

Ensure all information is cascaded and escalated in a timely and accurate manner.

Manage your FSR teams accordingly.

On ground trucking of FSR activities & performance

Providing timely and accurate daily records including FSR attendance

Ensure your teams are working in their respective planned Call cycle and manning principle is adhered

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Demonstrate consistent application of internal procedures

Demonstrate abilities to anticipate and manage change

Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Degree, Higher or Basic Diploma in sales & marketing or relevant field

3 Years’ or more experience in the FMCG Industry as a senior sales representative

Own Motorbike/vehicle

Valid Motorbike/vehicle licence

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